1. Information We Collect

We may collect information you provide directly, such as your name, email address, phone number, company name, project details, and any files or messages you send through our forms, email, scheduling tools, or consultations.

• Contact information and business details
• Project requests, support requests, and communications
• Billing or transaction-related details when applicable
• Website usage data collected through analytics and similar technologies

2. How We Use Information

We use information to operate our website, respond to inquiries, provide services, improve performance, and communicate with clients and leads.

• Provide quotes, consultations, and project services
• Manage websites, campaigns, support, and client communication
• Improve site content, user experience, and service delivery
• Maintain security, detect abuse, and protect our business

3. Cookies and Analytics

Our website may use cookies, analytics tools, and similar tracking technologies to understand how visitors use the site and to improve performance. These tools may collect technical information such as browser type, device type, pages visited, referring sources, and general location data.

4. How We Share Information

We do not sell your personal information. We may share information only when reasonably necessary to run our business or deliver services.

• With service providers such as hosting, analytics, scheduling, CRM, or payment platforms
• When required by law, regulation, subpoena, or legal process
• To protect our rights, systems, clients, or the public from fraud or misuse

5. Data Security

We use reasonable administrative, technical, and organizational measures to protect information we receive. Even so, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as needed to respond to inquiries, provide services, keep basic business records, comply with legal obligations, and resolve disputes.

7. Third-Party Links and Platforms

Our website may link to third-party websites or use third-party tools. We are not responsible for the privacy or security practices of those external services.

8. Your Choices

You may contact us to request access to, correction of, or deletion of the personal information you have submitted to us, subject to legal and operational limitations. You may also disable cookies in your browser settings if you prefer.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated effective date.

11. Contact

If you have questions about this Privacy Policy, contact Brenes Marketing at info@brenesmarketing.com.